UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2994 reviews submitted in the last 3 years
Naomi - Independent Travel, May 2026
(Booked through an agent)
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Overall worked well with travel details. Some train delays were unnecessary. Waited twice for an hour when could have caught connecting train? Hotel accommodation: too small and next to lift (twice) and looked onto brick wall. Would have paid more for better accommodation. Tea tour very amateur and way too long. No one from car rental to pick us up from Ferry…had to translate to stranger to ring them.
-
2. How would you rate your package in terms of value for money?
Average
-
3. How would you rate the accommodation against your expectations?
No Answer Given
-
4. Please give us your comments on the transport included in your package.
Hire car excellent and Sat Nav great so easy with phone number
-
5. Please comment on any professional guiding included in your package?
As mentioned above about tea tour. Too long and not professional. Also very difficult to find. Photos outdated on lots of places.
-
6. How do you rate the usefulness and standard of information in the Info-Pack?
-
7. Would you consider travelling to Japan again?
Maybe
-
8. Would you travel again with InsideJapan Tours?
Maybe
We usually organise our own trips
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
