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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2948 reviews submitted in the last 3 years
Kay (United States) - Japan Solo, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
very impressed with the detailed information and the logistics excellent support pretrip and during trip
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2. Consultant name and satisfaction rating:
initially Mary Dudley who constructed an itinerary tailored to my needs sorry to see that she is no longer with the company Julie Stadler picked up the itinerary and patiently answered my pretrip questions
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
since I did not research the cost of tickets, I cannot comment on value
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6. Please comment on any professional guiding included in your package?
Excellent! The guides in Tokyo and Kyoto and the sake guide in Saijo were immensely informative and willing to help me plan details of my free time I am grateful to all of them
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
I so appreciated the opportunity to construct a custom-built itinerary tailored to my preferences rather than following a preset schedule The planning phase was excellent and the onsite support was priceless
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