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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3016 reviews submitted in the last 3 years
Jill (United Kingdom) - Golden Route, Oct 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The Attention to detail was amazing.
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2. Consultant name and satisfaction rating:
So friendly and helpful. Always there to help.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
A good mix of styles. The locations of each accommodation was excellent.
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5. Please give us your comments on the transport included in your package.
Cars on pick up excellent, trains with tickets well organised especially the timings to connect each trip.
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6. Please comment on any professional guiding included in your package?
Shijo Kawabata was amazing,so much passion knowledge and so much fun. Ms Yuriko Kitajima was also great and took us to so many places and gave us info on how to use the underground. The lady who was brought in from another company for Takayama was also very knowledgeable and fun. Keiko Yoshioka was suffering with a cold on the day, she did a good job and the information was all there but she was definitely not feeling great.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
The attention to detail in setting up the whole trip meant that wee could just follow the instructions and enjoy ourselves without any worries.
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