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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3047 reviews submitted in the last 3 years
William (United States) - Hidden Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Generally, the tour was of high quality. It promised and delivered a look at hidden spots which were interesting. Logistics were well organized.
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2. Tour Leader name and satisfaction rating
Patrick was well organized, patient and very knowledgable about the places we visited and Japanese history and culture. His language skills were superb. We were very impressed in his adapting to circumstances, for example, crowd on the deer island due to a holiday. What was most impressive was the visit from him I received in my hotel room after having called your office about an injury I incurred in Tokyo. Far exceeded expectations from a tour of this type!
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3. Consultant name and satisfaction rating:
We could have used a bit more advice on packing and where to eat in Tokyo
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
The hotels appeared to be moderate priced hotels. The rooms were small, but perhaps the best that can be done w/in the budget.
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6. Please give us your comments on the transport included in your package.
The transport was good and varied. We enjoyed the variety.
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7. Please tell us your thoughts on the meals included during your tour.
The heritage meals were educational but not delicious. The Hiroshimayaki on Halloween was a highlight!
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
Given our ages (77) we are unlikely to visit Asia again, but if we were, we'd certainly consider IJ
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