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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3047 reviews submitted in the last 3 years
Carmen (United States) - Majestic Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Service was excellent. Everything was well coordinated.
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2. Tour Leader name and satisfaction rating
Evan was very knowledgeable about Japan and its history. He was well organized and kept us informed every step of the way. Evan was very enthusiastic about his job and showing us Japan.
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3. Consultant name and satisfaction rating:
Xinmei was very organized, she provided us with the information we needed. She promptly responded to questions or concerns. She helped witth our booking of extra night's lodging.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Beautiful hotels! Everyone spoke English which made it easy. One place we were not thrilled with was the hotel in Kyoto. It was dark and had very poor lighting in the rooms. Hotel Higashiyama.
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6. Please give us your comments on the transport included in your package.
Excellent! Good drivers and nice buses. The trains were wonderful.
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7. Please tell us your thoughts on the meals included during your tour.
We had a good variety of foods. We really got a taste of the Japanese diet.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
It was an excellent trip! Everything was perfect.
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