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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3004 reviews submitted in the last 3 years
Richard (New Zealand) - Classic Japan (2026), Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
From start to finish communication was excellent
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2. Tour Leader name and satisfaction rating
This was Nathan first tour, but you wouldn’t know it. He was knowledgeable, energetic, well organised, flexible, engaged, and approachable.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
All were very good locations, with very good facilities.
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6. Please give us your comments on the transport included in your package.
We really enjoyed being on public transport rather than being insulated in a coach. We really appreciated that our return trip to the airport with Green Tomato was honoured even though we did not return immediately.
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7. Please tell us your thoughts on the meals included during your tour.
Á very good introduction to Japanese food.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
It would depend on where a tour was going. Our trip has been a very good introduction to Japan, another time we might use Inside Japan to tailor á tour for us.
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