UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2999 reviews submitted in the last 3 years
Jason (United States) - Must-see Japan, Oct 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Everyone involved was very helpful and patient.
-
2. Tour Leader name and satisfaction rating
Mitch was very helpful, patient and really looked after us.
-
3. Consultant name and satisfaction rating:
Karin walked me through the process and answered all my questions, which were many.
-
4. How would you rate your package in terms of value for money?
Excellent
-
5. How would you rate the accommodation against your expectations?
-
6. Please give us your comments on the transport included in your package.
Made it stress free especially on the first day arriving in a new country.
-
7. Please tell us your thoughts on the meals included during your tour.
The izakaya was not what I originally expected but a great way to experience new food. The okonomiyaki experience was truly amazing.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Yes
-
10. Would you travel again with InsideJapan Tours?
Yes
It reduced the stress of finding accommodations and understanding the local systems of travel.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
