UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2999 reviews submitted in the last 3 years
Samuel (United States) - Majestic Japan, Oct 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Service was top notch. The itinerary (Tokyo-Kanazawa-Kyoto-Kinosakionsen-Hiroshima-Hakone-Tokyo) offered wonderful experiences for my husband and myself and was perfectly organized down to the details provided in advance in our comprehensive information packet. My favorite things were seeing Mount Fuji from the Hakone Ropeway, riding on the Shinkansen bullet train reaching speeds of 188 mph, and sampling all of the delicious foods from the different regions of the country. I also loved experiencing all that is Tokyo—the crowded streets, the bright billboards, and the incredibly packed Tokyo Station. My husband's favorites were taking photographs of the temples and shrines, soaking in the gardens and the bucolic atmosphere, trying new and different foods, and shopping! Do the onsen baths!
-
2. Tour Leader name and satisfaction rating
Ten very experienced world travelers not afraid to speak their minds if necessary - (6 Americans and 4 Brits) agreed that tour leader, Kinga Ciupak, was an absolutely outstanding guide - one of the best some of have ever had! She took her time to explain everything and either answer or research each and every question so that we understood the relevance of what we were seeing, doing, and eating. She made the culture of the country come alive for us, and you could tell how passionate she is about her adopted homeland of Japan.
-
3. Consultant name and satisfaction rating:
One example sums it up. The exceptional customer service began when we booked an autumn 2025 Majestic Japan tour originally in 2024. No sooner did the calendar change then throughout early 2025 both my elderly parents experienced life-altering hospitalizations and care transitions to assisted living. Knowing we could not attempt a trip abroad later in 2025 we called our travel consultant and let them know what was happening. Honestly we expected to lose our shirt. To our stunned surprise we learned that we had notified Inside Japan in enough time that we were offered the opportunity to push the trip a year to 2026 (for a very small fee) and did not lose anything. You have no idea what this meant to us!
-
4. How would you rate your package in terms of value for money?
Excellent
-
5. How would you rate the accommodation against your expectations?
Loved the locations. You guys blow Tauck out of the water!!
-
6. Please give us your comments on the transport included in your package.
Clean. Efficient. Friendly. And always on time. Great all around!
-
7. Please tell us your thoughts on the meals included during your tour.
We thoroughly enjoyed all of the experiences. However - for Americans - we eat early in the evening. Anywhere from 430p to 6p. You really need to schedule the meals earlier. Even the Brits were complaining about the late meal times. 630p to 8pm meal times are bedtime snacks not dinner!!! And I'm on the younger side!!
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Yes
-
10. Would you travel again with InsideJapan Tours?
Yes
The great experience we had on this trip.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
