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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2999 reviews submitted in the last 3 years
Gregory (Canada) - Must-see Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The booking process was easy and well handled. Arrival in Tokyo picked up up with Green Tomato perfect. Our guide Mitch was excellent and helpful. He was organized, always there and did little extras.
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2. Tour Leader name and satisfaction rating
As said, Mitch was superb.
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3. Consultant name and satisfaction rating:
She guided me well and communicated clearly.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Hotels were modest, but clean and good breakfasts. Possibly offer upgrade?
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6. Please give us your comments on the transport included in your package.
As said, toomany subways and trams, too much time getting from a to b.
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7. Please tell us your thoughts on the meals included during your tour.
Overall good, but the Osaka bike tour food was nothing special.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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