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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2981 reviews submitted in the last 3 years
Michael (Great Britain (UK)) - Luxury Japan, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We enjoyed Luxury Japan immensely. The tour exceeded our expectations, it was extremely well organised and run and the tour guide, Nick was exceptional, both in his knowledge of Japan (we learnt so much!) and his diligence and skill in leading and advising the group. This was our first visit to Japan and we intend to return. There were so many highlights for us during the whole tour, the gardens in particular were stunningly beautiful, and the shinkansen impressive in every way. However, I particularly enjoyed Nagasaki and indeed the whole Kyushu section of the tour. Also our self-guided 'free day' experiencing several Osaka highlights.
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2. Tour Leader name and satisfaction rating
Nick was excellent. He was knowledgeable about Japan and its history, enthusiastic, polite and always responded positively to requests, giving recommendations and advice for meals and places to see on the free days. His organisation in moving the group around by public transport or taxis was exceptionally good. His instructions we clear we always new what was happening and when. All this was particularly impressive given that this was the inaugural Luxury Japan tour.
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3. Consultant name and satisfaction rating:
Ali Muskett and also Sarah Barnes in Ali's absence were both efficient and responded promptly to my queries about the base tour and my requests for add-ons. I was very satisfied. I was also pleased with the local post-tour support which was able to rearrange the transfer taxi at short notice, when I notified them of our delayed return flight.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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