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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2964 reviews submitted in the last 3 years
Margaret (United States) - Japan Unmasked, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent tour and I liked the time for us to explore on our own.
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2. Tour Leader name and satisfaction rating
Carlos was outstanding! He provided good and interesting information at each place we visited. He was always clear on the day’s plan. He welcomed questions and was always friendly and attentive to all. He made the tour exceptional!
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3. Consultant name and satisfaction rating:
It was not easy to call and talk to her. She did well emailing.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Enjoyed the 3 nights in traditional accommodations.
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6. Please give us your comments on the transport included in your package.
Fine
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7. Please tell us your thoughts on the meals included during your tour.
Nice
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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