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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2966 reviews submitted in the last 3 years
Charlene (United States) - Japan Unmasked, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The service that we received from Inside Japan tours prior to our departure as well as our time throughout Japan was exceptional. Every concern every detail every question was handled promptly thoroughly. I like.
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2. Tour Leader name and satisfaction rating
Our tour leader, Carlo Bahe, provided us with one of the best travel experiences we have ever had. His service and concern for our welfare are interest, and our experiences in Japan were thorough complete and beyond any expectations that we may have anticipated. He was generous with his time and concern for detail. He made our trip enjoyable beyond all expectations.
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3. Consultant name and satisfaction rating:
Our Travel consultant, Karen Tompkins Takahashi was thorough and generous with her expertise of Japan. She handled every question concern and detail promptly and efficiently.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Accommodations provided an opportunity to appreciate cultural living.
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6. Please give us your comments on the transport included in your package.
Thorough and complete.
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7. Please tell us your thoughts on the meals included during your tour.
Meals included added to our cultural experiences
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Carlo Bahe introduced us to Inside Japan and beyond. He was a wealth of information and provided so much additional shared experiences. He seemed to embellish the history, the culture and background of our various locations and a continuous, and very organized manner. Having the benefit of a very small group made our movements cohesive and manageable.
Inside Japan UK office
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