UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2964 reviews submitted in the last 3 years
Reginald (Australia) - Japan Unmasked, Aug 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Well thought out itinerary. Helpful and responsive staff when booking and when we my wife fell ill. Tour guide was excellent. Travelling companions were all lovely people.
-
2. Tour Leader name and satisfaction rating
Carlo was knowledgeable, proceeded with the right pace, he made excellent suggestions on dining and places to visit and was good company.
-
3. Consultant name and satisfaction rating:
Sora made the initial suggestion and was very responsive to our queries.
-
4. How would you rate your package in terms of value for money?
Good
-
5. How would you rate the accommodation against your expectations?
-
6. Please give us your comments on the transport included in your package.
Bus and train travel was fine.
-
7. Please tell us your thoughts on the meals included during your tour.
I thought the included meals were excellent and provided a cultural experience I might not otherwise have enjoyed.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Maybe
-
10. Would you travel again with InsideJapan Tours?
No Answer Given
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
