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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3011 reviews submitted in the last 3 years
Rollo (United States) - A Northern Soul, Jul 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Michael is a great leader and when above and beyond in his role and responsibilities!! 10 stars! The birthday recognition was a very nice surprise.
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2. Tour Leader name and satisfaction rating
Fantastic professional and proactive.
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3. Consultant name and satisfaction rating:
She is great!!!
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Love the Green Tomatoe and the private coaches/busses
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7. Please tell us your thoughts on the meals included during your tour.
Outstanding quality and quantity! The Japanese experience meals were fantastic.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Very reliable and good execution.
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