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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3021 reviews submitted in the last 3 years
Glenn (United States) - Classic Japan (2026), Jun 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Kinga was a top-notch guide! Overall, everything was fantastic and we have been on several small group tours before. This was our first trip to Asia and we really enjoyed ourselves.
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2. Tour Leader name and satisfaction rating
Kinga was the best! She was super knowledgeable, helpful, and extremely organized. You couldn't ask for a better tour leader.
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3. Consultant name and satisfaction rating:
Karin was responsive and helpful answering questions that I had.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
The hotels were very good - good locations and service.
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6. Please give us your comments on the transport included in your package.
Excellent. We enjoyed taking mostly trains including bullet trains and got a good flavor on how people in Japan travel.
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7. Please tell us your thoughts on the meals included during your tour.
The food was very good, and a wide range over the entire trip.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
We really enjoyed the trip, and worked out well as several of us had kids the same age (18-20). Would be great to advertise that if possible - geared towards families with kids 15-25.
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