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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Igor (United States) - Must-see Japan, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very good tour overall. Well thought out and planned.
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2. Tour Leader name and satisfaction rating
Akemi was outstanding - she organized everything to the smallest detail, was ready to help with anything that our group has asked for. She gives good vibes and pleasure to be around.
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3. Consultant name and satisfaction rating:
Jenny is excellent - answered my every question in a timely fashion.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Like I mentioned before, most rooms were too small.
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6. Please give us your comments on the transport included in your package.
It was fun to take all local transportation - trains, bullet trains, trams, boats, funiculars and cable cars. However in certain situations it would be more convenient to have a group bus, specially since there were only 16 of us. It would simplify things and save time.
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7. Please tell us your thoughts on the meals included during your tour.
Food was very good. We appreciated hotel breakfasts. Good quality and saved time. Restaurants that our group leader picked were diverse and fun to be in.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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