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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Karen (United States) - Japan Unmasked, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Antonio was the consummate tour director. He was very personable, patient, and knowledgeable. He was always addressing each sbd everyone’s needs in a timely fashion Abd haggling conflicts with grace as changes presented themselves. Not only was he an excellent guide, he proved himself to be an extra human being.
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2. Tour Leader name and satisfaction rating
Please see previous but I honestly cannot say enough about him.
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3. Consultant name and satisfaction rating:
Lexi walked me through everything. She resounded to my needs even when she was out ill.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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