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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3016 reviews submitted in the last 3 years
Clive (Great Britain (UK)) - Japan Unmasked, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Antonio was superb , very supportive of everyone, knowledgeable and friendly. We all thought he was wonderful. The range of events and activities was brilliant and everyone had a great time.
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2. Tour Leader name and satisfaction rating
His subject knowledge was very impressive and his Japanese made the whole experience very enjoyable.
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3. Consultant name and satisfaction rating:
Very nurturing and faultless.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Not keen on sharing rooms but appreciate single rooms are not always possible.
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6. Please give us your comments on the transport included in your package.
Excellent and varied.
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7. Please tell us your thoughts on the meals included during your tour.
There was nothing I couldn't eat and the range was fantastic.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
It was very easy and one was actively encouraged to diversify and do one's own thing. I spent one day with my cousin, who lives in Kyoto. Several of us spent time at a tea ceremony, which was one of the highlights of the whole holiday. I made some enduring friendships
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