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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3016 reviews submitted in the last 3 years
Jennifer (Australia) - A Northern Soul, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I was delighted by the whole experience, and especially with the knowledge and patience of the tour leader.
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2. Tour Leader name and satisfaction rating
Finn had an excellent knowledge of Japanese history and literature. He was also very patient with me when my age prevented me from joining in all activities.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Accommodation was good bedroom at Sado hotel a bit difficult to negotiate, and Hyatt Regency a bit over the top.
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6. Please give us your comments on the transport included in your package.
All forms of transport were good.
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7. Please tell us your thoughts on the meals included during your tour.
Good variety of meals.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
I have visited Japan many times, and this was a farewell trip for me, given my age and difficulty obtaining travel insurance.
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