UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2963 reviews submitted in the last 3 years
Hilary (Great Britain (UK)) - Hidden Japan, May 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Amazing tour with a wonderful guide.
-
2. Tour Leader name and satisfaction rating
Please could I give 10 stars? Michael was the perfect guide, always working to improve our experiences. He managed the group skillfully so we all became friends. He encouraged our independence if we wanted that but was always on hand to help.
-
3. Consultant name and satisfaction rating:
Ali was always kind and responsive, even when I asked stupid questions!
-
4. How would you rate your package in terms of value for money?
Good
-
5. How would you rate the accommodation against your expectations?
-
6. Please give us your comments on the transport included in your package.
Transport was all excellent
-
7. Please tell us your thoughts on the meals included during your tour.
Food was wonderful. A good variety and lots of choices.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Yes
-
10. Would you travel again with InsideJapan Tours?
Yes
We got so much more out of our trip with a guide than we would have alone. I felt wuite comfortable with travelling independently but it was nice just to relax. We saw things and experiences that we would have missed.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
