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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3026 reviews submitted in the last 3 years
Karen (United States) - Spring Elegance, Apr 2019
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The Spring Elegance tour was as expected. Communication with Boulder office was poor. The service provided by group leader Akemi Nozawa was exceptional.
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2. Tour Leader name and satisfaction rating
Akemi Nozawa is a gem. Her charm, her personality, her organization, her knowledge, her intelligence made this trip great. Her willingness to be helpful, how seriously she took care of everyone in our group, helping with directions during free time, advice on where to go and what to do, making reservations and inquiries on our behalf - went above and beyond my expectation. Her availability was not only a comfort, it was a lifeline. She went out of her way with ease and good humor throughout the trip. Akemi is supremely competent. I can say with confidence that she is the best tour leader I’ve experienced.
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3. Consultant name and satisfaction rating:
Initial communication with Boulder office was good. After the initial deposit was made, emails went unreturned for many days. Subsequent calls for information about final payment due date were met with apologies and excuses that people I emailed were “traveling” and would get back to me upon return. They never responded. Final payment otificstion came on the due date with threatening language if payment was not made that day, Trip documents and were sent to my home even though I informed Boulder office that I would be out of the country. I received no voucher for ground transport from NRT to hotel. Overall, communication with the Boulder office was sloppy and careless.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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