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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3028 reviews submitted in the last 3 years
William (United States) - Spring Elegance, Apr 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very happy with the tour. Great variety of locations and great group leader.
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2. Tour Leader name and satisfaction rating
Micheal was always available, always helpful, very knowledgeable. Did a great job.
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3. Consultant name and satisfaction rating:
Very helpful and responsive.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
I enjoyed the variety of transport.
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7. Please tell us your thoughts on the meals included during your tour.
The meals included were generally quite good. Sometimes the breakfast options for the western diet we a little limited. And my wife had trouble with the lack of gluten free options - although we had been warned about this.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Anna was easy to work with and we might do independent travel next time.
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