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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3049 reviews submitted in the last 3 years
Reiko (United States) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent. We had a wonderful 23-day trip to Japan. We came to InsideJapan with a fairly specific idea of where we wanted to go and our travel dates, and they arranged everything very well. All transportation, train connections, ferries, and private transfers to and from Narita worked smoothly. The hotels were acceptable, well located near the places we wanted to visit, and close to transit stations. The pace was ideal for us as older travelers: there were no early-morning departures or arduous transfers, and we appreciated being able to sleep in and take a leisure pace to our journey. We were delighted to find a bottle of Japanese sparkling wine waiting for us, a thoughtful welcome from InsideJapan. We enjoyed it in Miyajima one evening while admiring the illuminated Great Torii Gate.
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2. Consultant name and satisfaction rating:
Our consultant was very helpful and responsive. We appreciated that InsideJapan listened carefully to our preferences and organized the itinerary, accommodations, transportation, and guides around the places and dates we had chosen.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent. Every train, ferry, and transfer worked as planned. The private drivers to and from Narita were particularly helpful, and the arrangements made it easy for us to travel independently without stress. One of the best parts about working with InsideJapan was the transportation was arranged when we landed in Japan. This made it so easy.
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6. Please comment on any professional guiding included in your package?
Outstanding. We had two excellent half-day guides. The Hiroshima guide did extraordinary extra research to help me locate where my paternal grandfather’s house had been. My grandfather left Japan in 1898, and I never had the opportunity to meet either him or my grandmother, so this was deeply meaningful to me. The guide also took us to a museum with an exhibit on emigration from the Hiroshima area, which was extremely interesting and personal. Our Matsuyama guide was also excellent. We visited Ishiteji temple and Dogo Park, which has beautiful landscaping and interesting displays. It fit our interest in being outdoors but with a few exhibits. The park was close to our hotel, making the half-day outing very enjoyable and easy. Each guide was very knowledgeable.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
As elderly travelers, we especially appreciated the relaxed pace, lack of early departures, and convenient hotel locations. The trip never felt rushed or physically demanding.
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