What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2892 reviews submitted in the last 3 years
Guadalupe ( ) -
Spring Elegance, Mar 2026
Well plan with right accommodation and excellent customer service.
Guadalupe ( ) -
Spring Elegance, Mar 2026
Well plan with right accommodation and excellent customer service.
Guadalupe ( ) -
Spring Elegance, Mar 2026
Well plan with right accommodation and excellent customer service.
Craig (Great Britain (UK)) -
Independent Travel, Mar 2026
Overall good, efficient, my broad itinerary was catered to, and some rebalancing addressed. I felt that the balance...
Alison (United States) -
All-In Japan, Mar 2026
My husband and I are so glad we jumped at a chance to join this tour. It...
Lee (Great Britain (UK)) -
Golden Route, Mar 2026
Overall our whole experience was excellent. The info pack became our bible. The instructions and destination guides were...
Sue (Great Britain (UK)) -
Independent Travel, Mar 2026
Had an excellent, if full-on trip. There was only one problem - when I arrived at Haneda after...
Adrian (United States) -
Independent Travel, Mar 2026
Julie did a great job getting us the accommodations we asked for and making sure our travel (private...
Melissa ( ) -
All-In Japan, Mar 2026
After I called your company to inquire about a trip to Japan, I received a call back within...
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