What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 317 reviews submitted in the last 3 years
Frank (United States) -
Best of Japan, Dec 2022
I felt that everything was organized and that once on the ground in Japan, I had little worry...
Jacob (United States) -
Independent Travel, Dec 2022
Extremely responsive with real expertise
Karyn (Australia) -
Independent Travel, Nov 2022
The entire service was excellent. Our trip was delayed 2 years due to Covid, but the communications we...
Rachel (Australia) -
Independent Travel, Dec 2022
We were really impressed with the service from Inside Japan - they made everything so easy for us...
Ian (United Kingdom) -
Independent Travel, Dec 2022
Considering how much of a pain we were trying to synchronise train tickets with our son (who is...
Candice (United States) -
Independent Travel, Jan 2023
Everyone I dealt with every step of the way was great and provided great service.
Ruth (Australia) -
Independent Travel, Nov 2022
The company was excellent and were extremely responsive to any of my queries whilst travelling.
Mark (Australia) -
Independent Travel, Dec 2022
Good insight into creating an itinerary that aligned with what we wanted to experience in Japan. Good communication...