What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2977 reviews submitted in the last 3 years
Simone (Australia) -
Best of Japan, Sep 2026
Fantastic experience and we loved Japan. Jaimee was wonderful, always available for advice and excellent communication. It was...
Dennise -
Traditional Japan, Sep 2026
Andrew listened to our criteria and gave us an amazing trip. He gave us all the experiences...
Jamie ( ) -
Independent Travel, Sep 2026
Nishaat put together a very good itinerary and all the documents were ready and waiting for us upon...
Lisa -
Independent Travel, Sep 2026
Very happy, everything was very well organised and the trip was seamless
Katrina (United States) -
Independent Travel, Sep 2026
I am so glad we decided to get help in organising our Japan visit! We had never been...
Timotheus (Great Britain (UK)) -
Wild Hokkaido, Sep 2026
We really appreciated the prompt and personal service and the responsiveness regarding requests.
Caroline (Great Britain (UK)) -
Japan Unmasked, Sep 2026
Booking was easy and my questions were answered quickly.
Paul (Australia) -
Independent Travel, Sep 2026
When I turned up at the airport hotel for my first night the wifi and train tickets were...
Susan (Australia) -
Independent Travel, Sep 2026
perfect areas and hotels we were placed in
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