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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3059 reviews submitted in the last 3 years
John (United States) - Traditional Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We loved our trip. The experiences, guides, transportation and accommodations were just what we wanted. We so enjoyed meeting people in small restaurants and bars as well as the guides.
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2. Consultant name and satisfaction rating:
Lisa clearly listened to our comments on what we like to do and don’t care about and arranged the trip to meet our needs and give us experiences we never would have been able to find on our own. We’d recommend her to anyone interested in going to Japan.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Well organized and easy to understand and use.
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6. Please comment on any professional guiding included in your package?
All were quite good. A couple were stellar - Serge in Nagoya and Jacob in Tokyo. Also the two classes we took making soba noodles and shibori.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
Info-pack was extremely detailed and tremendously helpful. Received good advice on tipping alternatives (we brought small chocolate bars and postcards from our home city and they seemed very appreciated).
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