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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3056 reviews submitted in the last 3 years
Jim (Australia) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We could not have wished for a better experience except for the weather which you had no control over.
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2. Consultant name and satisfaction rating:
We provided Kahoru with a wish list which needed some negotiation. She was informative, patient and was attentive of details and issues we had not considered.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The transport arrangements were very good. In some places we needed to leave the hotel early and hence got caught in peak hour rush. However, mostly the planned intercity trips were outside the peak period. Details of getting to and from places were excellent.
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6. Please comment on any professional guiding included in your package?
We had four guides all of whom were very good and knowledgably. They were easy to communicate with and two had especially well designed schedules which they were willing to renegotiate given weather conditions.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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