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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3007 reviews submitted in the last 3 years
Mark (United States) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It simply made planning so much simpler and I was booked into the right cities and the right hotels. There is also a lot of peace of mind in having an expert to do the planning in a country where English isn't particularly common.
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2. Consultant name and satisfaction rating:
She did a great job listening to what I wanted and planned appropriately. Given that I only had one issue with my bookings (finding the bus terminal to Osaka airport) in a month of travel, I am extremely satisfied.
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3. How would you rate your package in terms of value for money?
Average
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was fine. If I planned on my own, I probably would have used non-reserved trains where there are frequent trains. I did end up waiting around a bit.
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6. Please comment on any professional guiding included in your package?
Just one with the bamboo workshop. I had experience in woodworking so I was done in about an hour rather than two. The instructor gave me some advanced instruction and the translator later took me to a shop that had some of the tools I was looking for specifically for leather craft since she had scheduled 2 hours anyway. That was as great as the workshop.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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