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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3007 reviews submitted in the last 3 years
Samuel (Australia) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our experience is Japan was pretty good. Nearly everything arranged by Inside Japan went well. The hotels selected were all very good, and nearly all the transport arrangements went to plan. The documentation provided in the brochures was very helpful. We had private guides organised for 2 days. Out guide for Naoshima was outstanding and provided an excellent service, well and truly surpassing our expectations. On a couple of occasions I needed to contact the local Inside Japan support team to ask questions and clarify a couple of points , and the service received was prompt and helpful. Our one disappointment was the day in Nagoya. In hindsight, we would have been better off organising the guide for the following day. We had an early start on a train from Tokyo, so were already a bit tired when arriving in Nagoya. The guide took us on a 20 minute walk to the hotel while we had to carry our bulky overnight bags. After dropping our bags at the hotel and grabbing a quick coffee, we were whisked off walking back towards the station to board a very crowded public bus to see some of the sights. Shortly after lunch we were quite tired and decided to call it quits for the day, which was a disappointment as we felt we missed on some of Nagoya sights as a result.
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2. Consultant name and satisfaction rating:
I have already supplied a detailed report to Inside Japan on our consultant. Individually, Mason did a good job , but I was dissapointed with some of the Inside Japan policies that the consultant had to work with, The advice on luggage transfers was useful as we had not considered this, and it worked very well.
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3. How would you rate your package in terms of value for money?
Average
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
All transport was efficient. The trains were all on time ( as expected in Japan) and the drivers were all easy to find and courteous with quality vehicles..
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6. Please comment on any professional guiding included in your package?
I have already provided this earlier . Our guide on Naoshima, Mari-San, was outstanding. Things did not go that well in Nagoya through a combination of the way it was arranged and the guide services
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Maybe
As previously mentioned,, nearly all the arrangments that were made went well, However, I did not like the approach of not being provided an individual costing per service provided. When the initial costing was higher than expected , it was difficult to know what could be removed / changed to meet a target price and /or to decide whether a particular item was value for money. I understand that Inside japan need make a profit for their services , but I had a perception that some items were overpriced.
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