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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2987 reviews submitted in the last 3 years
Lisa (United States) - Autumn Splendour, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
From the initial planning (Debora), to the guides (Masa, Marino, and Aubrey), everyone we dealt with on Inside Japan was helpful and informative. I was concerned about all the transfers and the luggage forwarding, but Deborah assured me that all would be ok and it was. The packet we received with all the tickets individually identified made everything super easy. While we did Autumn splendor, Deborah was able to modify it for a shorter time span due to our other travel plans and it worked out great. I loved all the informative packets about each of the locations!
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2. Consultant name and satisfaction rating:
I said most of it above, but Deborah was fantastic at modifying our itinerary and was very responsive to all my questions pre-trip. Highly recommend.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was amazingly easy and seamless. The transportation was very comfortable and the amount on our cards was exactly right for our needs.
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6. Please comment on any professional guiding included in your package?
Masa - Tokyo first day. He was very accommodating to our pace and interests. His knowledge of history was phenomenal and very interesting. He took us to a great lunch spot too. The highlight of the day was when he took us to the apartment I grew up in in Ropongi and I fulfilled a 45 year old wish to see my home again. We greatly enjoyed our first day in Japan/Tokyo Marino - we had a 1/2 day with Marino in Takayama. Even though it rained for much of the time we walked around we still had a great time! She showed us some great art (that we tried to find on our own later and couldn't!) and old history of the town. She also knew when to take a break and sit and have a drink/coffee when we needed a break. Aubrey - We loved getting the perspective of a non native Japanese immigrant and were impressed with his knowledge and command of the Japanese language and culture! Aubrey's tour touched perfectly on the must see and the little known gems of Kyoto. He also took us to some of the best food we had in Japan!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
I loved the service and tour, but I would only use again if I went to different places. If I returned to Kyoto, I learned so much from your tour I think I would go independently (you did too well teaching us!!)
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