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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2978 reviews submitted in the last 3 years
Timotheus (Great Britain (UK)) - Wild Hokkaido, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We really appreciated the prompt and personal service and the responsiveness regarding requests.
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2. Consultant name and satisfaction rating:
What really stood out was Archie's initiative in spotting that we were in Tokyo during the Sumo tournament and offering tickets.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
All very good but it would have been useful to have more information about the type of car and possibly fuel consumption to expect. In the end we only had to fill the tank once in Sapporo even though we did go on smaller excursions in the car.
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6. Please comment on any professional guiding included in your package?
We didn't but you could have maybe included information about available tours. There was time to go on a wildlife tour that was locally organised and very good.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
We have been to Japan twice now with InsideJapan and the standard of service and the quality of accommodation was consistently high. If possible, offering an essential tailor made option for the Hokaido tour would give more choice to customers on a budget.
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