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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2963 reviews submitted in the last 3 years
David (United States) - Independent Travel, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The trip you helped us plan was great, the hotels you recommended were great, the tour guide was great, and we appreciated the responsiveness of the what's app
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2. Consultant name and satisfaction rating:
Her suggestions were helpful and she was patient when we asked silly questions about laundry and luggage!
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The pick up from the airport was smooth. All the train tickets worked well
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6. Please comment on any professional guiding included in your package?
The one day guide in Tokyo was excellent. He was knowledgeable and responsive. I appreciated the interactive planning
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
No
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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