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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2968 reviews submitted in the last 3 years
Chryseus - Independent Travel, Jul 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Although we only needed accomodation and train bookings from Inside Japan, the input, communication and guidance was brilliant throughout. So many thanks Lucie and Will.
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2. Consultant name and satisfaction rating:
Lucie (and Will while Lucie was on leave) really listened to what we needed to find what was right for us. Excellant and speedy communication througout too.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Requested train inclusion only and all was well thought out and planned.
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6. Please comment on any professional guiding included in your package?
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
This helped to make a last-minute trip really smooth and easy. Having travelled to Japan before, I would usually plan myself and the cost would make it difficult to use regularly.
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