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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3015 reviews submitted in the last 3 years
Anjani (United States) - Independent Travel, Jun 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We had an amazing trip, which felt very well organized but also left us time to explore on our own.
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2. Consultant name and satisfaction rating:
In this age of internet tools driven by form, having someone willing to listen and help customize something unique, was itself part of our vacation experience. We had a limited time to plan the trip, but it was such a relief. It was a bit like finding a restaurant where the staff say don’t worry, just let us know what you like, what you must avoid, and then you get the best meal ever without having to think too hard about each component. Our agent truly did a fantastic job understanding the type of things we wanted.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The cars to the airport were very comfortable and the train journeys were thoughtfully arranged.
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6. Please comment on any professional guiding included in your package?
Both guides were easy to understand and to communicate with, knowledgeable and willing to adjust plans but also surprise us with a hidden gem of an area.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
I felt the quality of the arrangements were just excellent and considered so things flowed seamlessly for the most part.
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