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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3028 reviews submitted in the last 3 years
Karen (United States) - Independent Travel, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our trip was very thoroughly planned and well documented for us in your travel documentation. We very much liked our local guides and in hindsight we would not have done as well without them.
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2. Consultant name and satisfaction rating:
Our consultant asked many questions to make sure she knew what we were wanting to experience, what our budget was and how long we wanted to travel. She was very helpful.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was good.
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6. Please comment on any professional guiding included in your package?
They were excellent.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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