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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2909 reviews submitted in the last 3 years
Charlotte (Great Britain (UK)) - Japan Solo, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Responsive service that listened to our individual wishes and planned a great trip for us.
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2. Consultant name and satisfaction rating:
Friendly and organised communication
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was all good. Clear instructions. Internet dongle really good as could use Google maps on move to complement instructions.
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6. Please comment on any professional guiding included in your package?
Thomas- Tokyo- great guide. Fun, tailored to our needs/desires. Went above and beyond and continued to offer top tips. Akie- Kyoto- really authentic guide and extremely knowledgeable. Took us to beautiful gardens and local food place which made the day.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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