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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3044 reviews submitted in the last 3 years
Gerald (United States) - Japan Unmasked, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The tour was described with no surprises. Responses to our questions were prompt.The QR codes you sent were overwhelming. You can edit some of the history of Japan, the detailed description of the society, and the sites. We had a conversation with Khara Cundiff, who replaced Sarah Markee, our original travel consultant. Khara was very good.
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2. Tour Leader name and satisfaction rating
Yuki was energetic, responsive, and kept us moving. She was flexible. For example, a garden exit was closed, due to construction, and she did not get flustered. Rather, she found us another way out. Personally, Yuki went above and beyond helping us in the train stations, taking us to elevators where there were numerous steps. When a hat was left in one hotel, she had it forwarded to our next accommodation. We liked the small group and our travel mates. Yuki made sure we were all in her eyesight.
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3. Consultant name and satisfaction rating:
See above comments regarding our travel consultant.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Accommodations were good with the exception of one (Square Hotel? Can't remember which one) was we felt was modest.
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6. Please give us your comments on the transport included in your package.
All the modes of transportation were excellent. No complaints.
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7. Please tell us your thoughts on the meals included during your tour.
They were an experience and we were glad we could eat typical Japanese meals in Japanese style.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
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