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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3059 reviews submitted in the last 3 years
Anne (Great Britain (UK)) - Hidden Japan, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
From the initial enquiry , through to planning our itinerary with add ons , followed by a fabulous group tour and safe return home all was seamless and stress free
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2. Tour Leader name and satisfaction rating
Patrick’sgreat organisational skills kept 14 of us under control and created a stress free time. We were able to relax and let him do all the arrangements. He had a great depth of knowledge to impart during the trip which really gave us a very interesting insight into Japanese culture and history. So much so we are going to study more back home. He was also good company , utterly charming and very patient &128518
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3. Consultant name and satisfaction rating:
Mark was super efficient and helpful when planning our trip of a lifetime. Couldn’t have been easier thank you
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
All good apart from the two mentioned The hotel in Kotohira was something very special and also the Buddhist temple accommodation .
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6. Please give us your comments on the transport included in your package.
We really enjoyed using the public transport and the private buses were comfortable and friendly drivers
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7. Please tell us your thoughts on the meals included during your tour.
See above comments
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
We have lots of other countries to visit ! No reflection of the tour.
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