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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2920 reviews submitted in the last 3 years
Susan (United States) - Japan Unmasked, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very good service, please with schedule mostly
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2. Tour Leader name and satisfaction rating
Very polite and addressed every one's concerns immediately
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3. Consultant name and satisfaction rating:
Antoonio went above and beyond and was always available for questions
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
loved the Ryokans !!! hotels were very nice and locally walking to all interests
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6. Please give us your comments on the transport included in your package.
train transport with nine stays was a bit much for me
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7. Please tell us your thoughts on the meals included during your tour.
I didn't care for many of our stops for food. Kurashiki restaurant food all fried and air was smoky with grease. Loved Hiroshima-yaki on the grill. Matsumoto western influenced meal just so, so. last night in Tokyo fabulous meal
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
Your tour was so thorough I don't feel I need more of Japan. I usually go to a place once as thee's so much world to explore.
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