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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2896 reviews submitted in the last 3 years
Beverly - Must-see Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent service from Inside Japan who liaised with our travel agent at Benchmark Travel to find out exactly what kind of experience we wanted from our holiday in Japan
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2. Tour Leader name and satisfaction rating
Yusuke (Mitch) was an excellent tour guide. He worked so hard on every detail of the trip, including extra tours and changing things if necessary because of the weather. He took us to places we wouldn't have found without him and when we ate in restaurants as a group he sorted out each individual payment. He was so organised - keeping the group together was not an easy task but he was constantly on alert looking out for us all. His kindness and patience was much appreciated.
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3. Consultant name and satisfaction rating:
Our travel consultant at Benchmark kept us informed throughout the booking and was there to help if needed while we were in Japan
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Hotels we're small but clean and the breakfast was always excellent with a huge choice
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6. Please give us your comments on the transport included in your package.
Travelled by bullet train, bus, cable car and a pirate ship - all excellent and the IC card a good way to get round the transport. Trains always on time and train staff very smart and helpful
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7. Please tell us your thoughts on the meals included during your tour.
Breakfast included at each hotel and always a good variety. The evening meals out not always to my taste!
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
Yes
Japan and the cherry blossom season was on my 'bucket list' - so many other places to see and although i loved the whole experience it's unlikely I will go to Japan again.
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