UK
Canada
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2906 reviews submitted in the last 3 years
Robert (Canada) - Majestic Japan, Mar 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
We thoroughly enjoyed the whole trip. Our pre-trip questions were answered knowledgeably and we received excellent advise. Choice of transportation, sites and accommodation were first class and all we were hoping to experience.
-
2. Tour Leader name and satisfaction rating
We couldn’t have been happier with our tour leader. He was always well organized and energetic and had answers to all our questions. He obviously had a passion for what he was doing. We was always patient and calm in all circumstances.
-
3. Consultant name and satisfaction rating:
Excellent, friendly and timely advice.
-
4. How would you rate your package in terms of value for money?
Excellent
-
5. How would you rate the accommodation against your expectations?
Really enjoyed the accommodations although the included buffet breakfasts where a bit much.
-
6. Please give us your comments on the transport included in your package.
Transport was appropriate for the tour, and most enjoyable.
-
7. Please tell us your thoughts on the meals included during your tour.
Loved the local food and the opportunity to experience it.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
No
-
10. Would you travel again with InsideJapan Tours?
Yes
At our age we won’t be repeating already visited destinations. Would be happy to take a tour to a different destination.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
