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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Alison (United Kingdom) - Japan Unmasked, Mar 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Brilliant communication from Mark Johnson from booking onwards. Mitch our tour guide was outstanding taking care of everything and everyone .
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2. Tour Leader name and satisfaction rating
Mitch was brilliant. He booked incredible restaurants giving us diverse experiences. His organisation was exceptional too adapting the tour to suit weather conditions. He took great care to make sure everyone was happy
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Everywhere was excellent. One hotel we had a very small room but not a major issue
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6. Please give us your comments on the transport included in your package.
It was excellent . Mitch booked us great seats on bullet trains and made sure we were all present and looked after at all times
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7. Please tell us your thoughts on the meals included during your tour.
Included meals were fantastic
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
Excellent both in terms of booking and communication and on the ground
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