What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2331 reviews submitted in the last 3 years
Jeffrey (United Kingdom) -
Independent Travel, May 2025
Excellent service all round but the one comment we would make is that we would not recommend Etihad...
Robert (United States) -
Golden Route, May 2025
Overall service was top notch! Everything was planned, organized and so well laid out, all we had to...
Lorena (United Kingdom) -
Independent Travel, May 2025
Outstanding. Everything was well prepared and took a huge amount off potential stress off our shoulders. It really...
Alison (Australia) -
Best of Japan, May 2025
The initial contact with Sheila was very prompt and helpful. She took time to identify our interests and...
Benjamin (United Kingdom) -
Independent Travel, May 2025
Superb service. The whole trip was seamless.
Michael (United Kingdom) -
Independent Travel, May 2025
Outstanding service which met our needs quite brilliantly. Efficient, impressively detailed, and giving us considerable flexibility.
Claire (United Kingdom) -
Independent Travel, May 2025
As ever, your agents are super helpful and patient with our back and forth! I also really appreciated...
Denise (Australia) -
Independent Travel, May 2025
The level of detail provided was so professional. We found our way around easily thanks to that...
Martin (United Kingdom) -
Independent Travel, May 2025
Archie listened to what we wanted from the trip, put it together and between us we made changes...