What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2122 reviews submitted in the last 3 years
Rosemary (United Kingdom) -
Majestic Japan, Apr 2025
A fantastic small group tour. Easy booking .Excellend information in booklets prior to the trip. Excellent itineraryand...
Susan (Australia) -
Northern Highlights, Mar 2025
Excellent , responsive service before we went and while we were away.While I have commented on areas that...
Lori (United States) -
Majestic Japan, Apr 2025
I received excellent service from your staff here in the states and also from your Japan staff when...
Wendy (Australia) -
Independent Travel, Mar 2025
Sawako was very professional helpful and ensued all my queries were answered promptly and all my travel documents were...
John (Australia) -
Independent Travel, Mar 2025
In Japan I had need to call the local agent to change some aspects of my booking. This...
Bruce (Saudi Arabia) -
Independent Travel, Mar 2025
The organization and ability to move from one location to the next was very well taken care of...