What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2479 reviews submitted in the last 3 years
Adam (United Kingdom) -
Independent Travel, Aug 2025
Very quick and responsive. Were very helpful throughout and tailored an itinerary to our specific needs. ...
Lucy (United Kingdom) -
Independent Travel, Aug 2025
Excellent organisation and communication despite us booking quite late
Emma (United Kingdom) -
Independent Travel, Aug 2025
I felt so much confidence in the experience of the team to advise us on the best travel...
Alexandra (United Kingdom) -
Independent Travel, Jul 2025
excellent service, easy to get in touch with you, felt looked after without being hassled.
Marguerite (Australia) -
Independent Travel, Aug 2025
The communication was excellent, efficiency of staff, and quality of holiday provided made our time very memorable.
Shirley (United States) -
Independent Travel, Jul 2025
During our trip we remarked over and over how glad we were that we booked with Inside Japan....
Francesca (United Kingdom) -
Independent Travel, Jul 2025
Was a fantastic experience from first conversation to our post-trip follow-up call.
Mark (United Kingdom) -
Independent Travel, Aug 2025
I would be keen to use IJ again as I have already done so for our previous trip,...
Mark (United Kingdom) -
Independent Travel, Aug 2025
I would be keen to use IJ again as I have already done so for our previous trip,...