What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2798 reviews submitted in the last 3 years
Katchen (United States) -
Independent Travel, Dec 2025
The Trip was meticulously planned. It combined everything we asked for: Big cities, small mountain towns, unique experiences...
Esther (Australia) -
Independent Travel, Dec 2025
Prompt reply to all my correspondence. Quickly understood my needs.
Victoria (United Kingdom) -
Independent Travel, Dec 2025
The team in Japan were outstanding, they helped with changes and responded with any questions we had straight...
Naaz (United Kingdom) -
Independent Travel, Nov 2025
Very attentive and thorough. We started with Alejandra and then moved onto Katie. Transition was smooth. Alejandra planned...
Rosemary (Australia) -
Independent Travel, Dec 2025
Communication was very good tight from the start. Even mid tour, when a guide was not available, I...
Caroline (Great Britain (UK)) -
Independent Travel, Dec 2025
We found you very engaged and responsive, and felt that you clearly listened to our requests. You provided...
Sandra (United States) -
Honshu Hiking, Nov 2025
My trip was epic! Kassondra created a modified version of the Honshu Hiking itinerary that was exactly what...
Neil (United Kingdom) -
Best of Japan, Nov 2025
Everything was where it was supposed to be at the correct time
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