What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2609 reviews submitted in the last 3 years
Lonnie (Australia) -
Independent Travel, Oct 2025
Sheila was amazing. We spoke over the email all the time. She was so knowledge and everything she...
John (Australia) -
Independent Travel, Oct 2025
Trip planning was precise and informative. Japan was fascinating and easy to get around and communicate with people
John (Australia) -
Independent Travel, Oct 2025
Trip planning was precise and informative. Japan was fascinating and easy to get around and communicate with people
Tyler (United States) -
Independent Travel, Oct 2025
Overall everything was seamless. All of the lodgings were very nice quality, all of the transportation instructions were...
Darryl (Australia) -
Independent Travel, Oct 2025
Good detailed information regarding the itinerary and directions to trains/buses,
William (United Kingdom) -
Independent Travel, Oct 2025
All the arrangements before and during travel were excellent.
Clare (Great Britain (UK)) -
Independent Travel, Sep 2025
The service and advice we received from Emily in the UK was outstanding and the support from the...
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