What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2309 reviews submitted in the last 3 years
June (United Kingdom) -
Majestic Japan, May 2025
The itinerary was excellent and the logistics and organisation hugely impressive. The local restaurants chosen by the...
Dan (United States) -
Majestic Japan, May 2025
This was an outstandingly excellent tour experience from start to finish. Karin provided excellent information and guidance prior...
Stephen (United Kingdom) -
Independent Travel, May 2025
AS always knowledgeable and helpful people.
Michelle (United States) -
Majestic Japan, May 2025
Excellent communication at first point of contact. A little delay in receiving email question followup with tour...
James (United States) -
Honshu Hiking, May 2025
We had a fantastic trip. The trip planning, from accommodations to transportation to guides and experiences was...
Jeffrey (United Kingdom) -
Independent Travel, May 2025
Excellent service all round but the one comment we would make is that we would not recommend Etihad...
Robert (United States) -
Golden Route, May 2025
Overall service was top notch! Everything was planned, organized and so well laid out, all we had to...
Lorena (United Kingdom) -
Independent Travel, May 2025
Outstanding. Everything was well prepared and took a huge amount off potential stress off our shoulders. It really...
Alison (Australia) -
Best of Japan, May 2025
The initial contact with Sheila was very prompt and helpful. She took time to identify our interests and...