What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2830 reviews submitted in the last 3 years
Fiona (United Kingdom) -
All-In Japan, Sep 2025
Overall, the service pre-tour when arranging the trip was excellent
Anna-marie Mason (Great Britain (UK)) -
Independent Travel, Feb 2026
Knowledgable, responsive and very friendly
Ann Mclachlan (New Zealand) -
Winter Highlights, Jan 2026
Easy communication from start to finish. Printed information pack and wifi device at first nights hotel appreciated.
Ljuba Lyass (United States) -
Winter Highlights, Feb 2026
Very interesting and well organized tour
Charles (Great Britain (UK)) -
Independent Travel, Jan 2026
excellent trip. well organised., nice hotels. good guides
Peter Simpson (Great Britain (UK)) -
Winter Highlights, Jan 2026
I had no problems making the booking or during my time in Japan
Jon Norling (Australia) -
Winter Highlights, Jan 2026
Tour guide was excellent. We ticked all the boxes of what we wanted to see and experience.
Brendan Young -
Independent Travel, Feb 2026
Extremely well organized. The phone assistance was excellent. All of our guides were great.
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