What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2809 reviews submitted in the last 3 years
Robyn (Australia) -
Independent Travel, Nov 2025
Highly responsive, quality of final product was excellent - meeting our requests, and incredibly comprehensive information to support...
Cordelia Selomulya (Australia) -
Independent Travel, Jan 2026
To be honest, I was a bit sceptical at first as I have had bad experience using a...
Cordelia Selomulya (Australia) -
Independent Travel, Jan 2026
To be honest, I was a bit sceptical at first as I have had bad experience using a...
David (United Kingdom) -
Gastronomic Adventure, Apr 2025
Really well organised, everything worked, hotels, train tickets, transferee - even a preloaded travel card and a portable...
Kerry (Australia) -
Independent Travel, Dec 2025
Overall a great experience both with our consultant and with contact on the ground in Japan. The...
Paula Mcarthur -
Independent Travel, Nov 2025
it all went smoothly and was just as the itinerary that Sora prepared for us
Hariet (United Kingdom) -
Independent Travel, Jul 2025
The trip was well planned taking into consideration the things my husband and I wanted to do. There...
John (United States) -
Independent Travel, Nov 2025
Excellent job of putting itinerary, accommodations and transportation together.
Sumedha (Australia) -
Independent Travel, Dec 2025
Generally helpful and professional. We don't regret our choice.
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