What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2427 reviews submitted in the last 3 years
Simon (United Kingdom) -
Japan Unmasked, Jun 2025
This was exactly the introduction to Japan that I was hoping for, and it's made me want to...
Michelle (United Kingdom) -
Independent Travel, Jul 2025
Personalised and Ali always responsive.
Krista (United States) -
Independent Travel, Jun 2025
We had some issues with planning and transportation and meals being taken care of however, once contacted regarding...
Elizabeth (United States) -
Independent Travel, May 2025
Very pleased overall. Would definitely work with you again.
Louise (United Kingdom) -
Independent Travel, Jun 2025
Lily did a fantastic job with everything She left nothing out Excellent
Michael (Australia) -
Japan Unmasked, May 2025
Fabulous itinerary with great points of interest visited in the time we had. Lodgings and hotel accommodations were in...
Marianne (United States) -
Best of Japan, Jun 2025
From the planning to the execution, Inside Japan Tours did an excellent job making our self-guided family trip...
Mark (United Kingdom) -
Independent Travel, Jun 2025
Itinary & accommodation was ideal for us. Had a couple of issues when we were there which were...
Jayme (New Zealand) -
Independent Travel, Jul 2025
Details were missed and the overall “gastronomic” experience was managed more by us than Andrew.