What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3024 reviews submitted in the last 3 years
Lisa (United States) -
Traditional Japan, Jun 2026
Very responsive to my interests and requests. Available to answer questions both before and during the trip....
Ellen (United States) -
Independent Travel, May 2026
Phenomenal support through every step of the process. As a first-time solo international traveler, I had a lot...
Judith (Great Britain (UK)) -
A Northern Soul, May 2026
Never having been on a tour before I found right from the start being able to be in...
Nealon (United States) -
Summer Elegance, May 2026
Inside Japan is a phenomenal company and I am so glad I was able to book my trip...
Mark (Great Britain (UK)) -
Independent Travel, May 2026
The organisation was excellent. Hotels, Guides, Trains, Cars etc all worked to the minute and brilliantly. All extra...
Scott (United States) -
Independent Travel, May 2026
Great service from the Inside Japan staff. We sent a separate email to Katherine Barnes thanking her...
Brian (Canada) -
Best of Japan, May 2026
Excellent, informed, timely and responsive service from Lily and her colleagues. Loved the trip info kit -...
Jeffrey (United States) -
A Northern Soul, May 2026
This is our second trip with InsideJapan Tours. We did Hidden Japan last year. We have...
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