What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2466 reviews submitted in the last 3 years
Elaine (United States) -
Independent Travel, Jul 2025
Excellent service, great tour guides, loved the PuPuRu, and having all the train tickets with seat reservations. Fun...
Stephanie (United States) -
Independent Travel, May 2025
I appreciated that I was working with someone who A)spoke good English and B) had lived in Japan...
Patrick (United States) -
Independent Travel, Jul 2025
Well, it's my third trip using Inside Japan, so I kind of know what to expect. I appreciate...
Janine (Australia) -
Independent Travel, Jul 2025
I felt well supported and confident that with the itinerary and advice, my son and I would enjoy...
Jennifer (United States) -
Must-see Japan, Jul 2025
Everything was well organized and both the travel consultant and tour leader were very helpful whenever there was...
Andrea (United States) -
Independent Travel, Jul 2025
My daughter and I had a short window of opportunity for a long-desired trip to Japan. Our travel...
Karen (United States) -
Independent Travel, Jul 2025
Every effort was made to give us a true feeling for Japan. All staff were exceptional...even bringing a...