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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2920 reviews submitted in the last 3 years
Bhavini (Great Britain (UK)) - Best of Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Hotels, transport arrangements, guides and city information for each location was very good. The booklet provided with our holiday itinerary was very useful. The team in Japan kept us up to date with any issues with travel
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2. Consultant name and satisfaction rating:
Mark was very good and worked out a suitable itinerary for us and was very helpful with any questions we had questions we had and provided us answers promptly. Hotel locations were very good and central.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was excellent and a relief not to have to worry about buying tickets. Information about which train number was also very useful.
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6. Please comment on any professional guiding included in your package?
All the guides we had were very good. Jiku in Kyoto was exceptional and very knowledgeable.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
It took the hassle out of looking for hotels and booking transport and the city guides for each place were very good
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