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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2918 reviews submitted in the last 3 years
Sarah (United States) - Independent Travel, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our plans were perfect for us. The location was spot on, I never would have known where to stay on my own or what to do once we got there. The whole package was designed with what I knew I wanted to do and many suggestions on what we could do
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The transport included was a nice touch! It was way more necessary than I even knew
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6. Please comment on any professional guiding included in your package?
We loved our guide, Jeff. He was informative and intuitive to our families interests. He asked questions to get to know our interests and offered suggestions to what we could do. If our decisions changed throughout, he quickly adapted. I wish we had another day with him, he taught us so much in our short time together. Even taught us how to count to 5 in Japanese. Our kids were excited to share that knowledge with friends back home
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
There’s no way I could have planned this trip on my own. Having an expert who knows the ins and outs, who is also aware of my needs/wants made our trip a dream come true. I will gladly use InsideJapan Tours again in the future
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