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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2890 reviews submitted in the last 3 years
Robert (United States) - Kumano Kodo Three-Night Module (Advanced Hiking), Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our trip was perfection both in preplanning the trip and available support once in country
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2. Consultant name and satisfaction rating:
Joseph was wonderful to work with available to answer our questions and meet our needs for splitting our 2 week trip into halves including the Kumano 3 day package and the other half, freestyle, at our discretion
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
perfect
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6. Please comment on any professional guiding included in your package?
na
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
really found it valuable to be able to split between a planned package with the agency and an itinerary on our own
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