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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2877 reviews submitted in the last 3 years
Edith - Independent Travel, Mar 2026
(Booked through an agent)
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We were very impressed with the organisation and detail provided by Inside Japan. It was a wonderful experience.
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2. How would you rate your package in terms of value for money?
Good
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3. How would you rate the accommodation against your expectations?
No Answer Given
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4. Please give us your comments on the transport included in your package.
Very efficient and high standard.
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5. Please comment on any professional guiding included in your package?
We had guided tours in Tokyo and Kyoto. Both were excellent with very knowledgable guides. Our guide in Tokyo was exceptionally thorough and fun!
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6. How do you rate the usefulness and standard of information in the Info-Pack?
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7. Would you consider travelling to Japan again?
Yes
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8. Would you travel again with InsideJapan Tours?
Yes
I would trust Inside Japan to make our experience easier and better than we could organise ourselves. There is so much more to explore in Japan and so intend to return.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
