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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Peter (Great Britain (UK)) - Independent Travel, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Good itinerary, good hotels, generally well-located - good balance of guiding and self-guiding - all guides excellent. Some transfer timings a bit eccentric, which we were able to change.
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2. Consultant name and satisfaction rating:
Minor issues over some of the details of the itinerary which I will enumerate in subsequent email
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
All transfers worked well and we were able to change timings of trains we didn't like. To be fair, I didn't check timings when booking, but would like to have had options offered. Will provide detailed feedback in email
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6. Please comment on any professional guiding included in your package?
All guides excellent
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
On balance, excellent service - return to Japan won't be on our list for a while
Inside Japan UK office
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Inside Japan - Japan office
