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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2888 reviews submitted in the last 3 years
Philip (United States) - Independent Travel, Oct 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very thorough instructions.Good follow through on reservations.
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2. Consultant name and satisfaction rating:
Met our needs at every turn.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Some places were pretty basic, ex. the Wright Style House, but that was due to what was available. The Conrad in Osaka, and Dogo Miyu in Matsuyama, were truly exceptional. In Takayam, the ryokan was beautiful and very accommodating but three kaiseki meals in a row...too much.
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5. Please give us your comments on the transport included in your package.
Trains! We finally felt like we were experts by the end of the trip. Tokyo at the beginning was panic-inducing, but we did get on the right train eventually! The system is awesome.
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6. Please comment on any professional guiding included in your package?
We had four different guides. All were personable and well prepared. I was a little disapointed the first day in Tokyo that we did not go to the things we thought we were going to, but it worked out. The people in Takayama and Kyoto were terrific.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Considering that we had never been to Japan and did not speak the language, a service like Inside Japan was indispensible. If we went again we would go to only 2 or 3 places, and might not need guides, but the reservations train tickets still would be needed, plus it was great to be driven back and forth to the airport.
Inside Japan UK office
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