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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Christine And Todd Gusek - Best of Japan, May 2025
(Booked through an agent)
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Giulia was very helpful as we planned and always willing to take time to answer any questions we had. It was great to plan with someone who knows the country well. We also had a few requests while we were in Japan and the people there were very helpful and accommodating.
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2. Consultant name and satisfaction rating:
Giulia is and excellent consultant for Japan.She was patient, very knowledgeable, and always there when we needed her or called back soon.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
THey were all in convenient locations, offered tasty food, and we were very comfortable.
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5. Please give us your comments on the transport included in your package.
Well organized and in cases made our trip esier
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6. Please comment on any professional guiding included in your package?
All our guides were friendly, well informed, prompt, and made our trip more enjoyable.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
You made our trip a huge success and manageable for non Japanese first timers. The only reason we may not next time is we have our son to help us out and we may stay in one area so may not need as much help.
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